Purchasing a new car is an exciting experience, but it's important to consider long-term protection. Mitsubishi's comprehensive warranty package offers some of the best coverage in the automotive industry.
Whether you're driving home in a new Eclipse Cross or Outlander, you're getting more than a great ride; you're also ensuring years of security from unexpected repair costs, supported by a brand that builds reliable vehicles. Let's take a closer look at what's on offer with the Mitsubishi warranty.
New Vehicle Limited Warranty
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Mitsubishi reinforces confidence in its products by providing a comprehensive new vehicle warranty that lasts for five years or 60,000 miles, whichever comes first. This warranty covers numerous components, including parts and repairs for most vehicle systems. However, it excludes a few items, such as the battery, tires, air conditioning refrigerant, light bulbs, and some entertainment and navigation system components, which have their own warranties. For example, Mitsubishi provides three-year or 36,000-mile protection for its infotainment and navigation systems. This extended coverage demonstrates the automaker's commitment to ensuring customer satisfaction with all aspects of its vehicles.
One key feature of the warranty is that it's transferable to a new owner. If you sell your Lancer or Mirage, for example, the buyer will receive the remaining coverage left on the warranty, potentially increasing the value of your vehicle. All repairs carried out under warranty happen at authorized dealerships using genuine manufacturer components. This ensures your vehicle remains in peak condition and gets fixed correctly.
Powertrain Limited Warranty
Mitsubishi's powertrain protection plan excels in the automotive industry, offering 10 years or 100,000 miles of coverage for key components of the engine, transmission, and transaxle. This comprehensive warranty goes above and beyond many competitors, providing peace of mind for years to come. However, it's important to note that not everything's covered, and components such as fuel injectors, electronic sensors, and brakes have their own warranty terms. If you're considering a hybrid, the coverage extends to the plug-in hybrid system and main drive battery, demonstrating the company's trust in its advanced technology.
Anti-Corrosion/Perforation Limited Warranty
Mitsubishi's anti-corrosion warranty covers the perforation of your car's body panels due to rust. Many automakers only offer five years of rust protection, but Mitsubishi's warranty lasts for seven years or 100,000 miles, whichever comes first. This coverage is great for cars exposed to harsh weather, which can cause rapid rust progression.
This warranty covers metal rust-through from normal use, but it doesn't cover rust resulting from crashes, improper use, vehicle alterations, or contact with substances such as sand, salt, hail, or chemicals. To maintain your vehicle and prevent rust, wash and wax it often and promptly repair any paint chips.
Roadside Assistance
Mitsubishi's roadside assistance program is a key part of the company's warranty package. It gives robust support for five years, with no limit on miles. This service is available 24/7, 365 days a year and covers towing, jump-starts, flat tire changes, emergency fuel delivery, and lockout assistance.
Accessing this assistance couldn't be simpler. You can either call 1-888-MITSU2024 (1-888-648-7820) or use the convenient Road Assist+ app, available for both iPhone and Android devices, to get assistance quickly dispatched to your location. If your vehicle breaks down, the assistance team will take it to the closest approved dealer or a place of your choice nearby.
This program provides more than just roadside help. It gives you peace of mind when you travel and protects you from significant, unexpected costs. Mitsubishi distinguishes itself from the competition by offering comprehensive coverage and making it straightforward to get help. This demonstrates the company's commitment to customer satisfaction and improving the ownership experience.
Warranty Claims Process
If you need to make a warranty claim with Mitsubishi, start by visiting an authorized dealer, such as Boardman Mitsubishi. You can schedule an appointment with us, and our mechanics will check out the problem and talk to the manufacturer about your claim.
Make sure you bring your warranty book and any other relevant paperwork with you, such as repair invoices, parts receipts, and mileage records, as keeping good documentation can help your claim go smoothly and show how you care for your vehicle.
If any disagreements arise over claims, Mitsubishi works with the National Center for Dispute Settlement (NCDS) to resolve these issues rapidly and at no extra cost to you. An impressive 99% of cases referred to the NCDS get resolved in 40 days or less. This quick resolution process reflects the automaker's commitment to ensuring customer satisfaction, fairness, and transparency regarding warranty issues. The brand's dedication to customer service has earned it the number-one spot in the J.D. Power Customer Satisfaction Survey 2023, beating well-known brands such as Toyota and Honda.
Experience Peace of Mind With Boardman Mitsubishi
In the competitive automotive industry, Mitsubishi stands out by offering exceptional protection for your vehicle investment, including a 10-year powertrain warranty, five-year new car coverage, and a five-year roadside assistance program. To discover the benefits of owning a Mitsubishi for yourself, explore our range of new models and high-quality pre-owned vehicles. Our team in Boardman, Ohio, can provide you with detailed warranty information and address any questions you may have. Contact us to learn how this protection can make you feel reassured for years to come.